Policies

Cancellation

• Cancellations and rescheduled appointments made less than 24 hours before the scheduled appointment will be charged 25% of the booked service.
• 3 late cancellations within a 6 month period will be cause for termination from booking future appointments.
• No-shows, no-call will be charged 100% of the original booked service
• After two no-show, no call incidents the client will be subject to termination from booking future appointments.
• Future appointments cannot be made until cancelled/no-show fees are paid in full.
• Fees paid for past cancellation/no-shows will not be applied to future appointments.

Late Policy

• If you are running late you will only receive remaining time. You will still be charged for the full appointment time. Exceptions will not be made.
• You will be accommodated for the appointment if you are running under 10 mins late.
• If you are running more than 10 mins late you be not accommodated for your appointment as this will not be adequate time to perform your service and will interfere with other scheduled clients that day. You will be asked to reschedule and will be subject to the cancellation/rescheduling policy.

Credit card authorization

• Valid credit card needed to hold appointment and will be charged if you are late or miss your appointment